This Shipping Policy applies to all orders placed on the official website tidyzena.com. It defines order processing procedures, shipping coverage, delivery timeframes, shipping fees, tracking rules, and relevant delivery terms for all customers. By placing an order and purchasing products on our website, you fully agree to the shipping terms outlined below.
Tidyzena and tidyzena.com are operated and managed by Xiangyang Dongna Trading Store (Sole Proprietorship) (“We”, “Us”, “Our”). All shipping arrangements, logistics coordination, and delivery-related services are officially undertaken by our company.
Registered Address: Room 1407-1, No. 66, Zhangqiao Community, Zhangqiao Street, Fancheng District, Xiangyang City, Hubei Province, China
Customer Support Contact: Email: service@tidyzena.com | Phone: +86 13221822074
1. Order Processing Time
All orders are processed, verified, packed, and shipped during standard business hours (Monday to Friday), excluding weekends and U.S. federal public holidays. Standard order processing takes 1–3 business days after successful payment confirmation.
We strive to ship all in-stock items within 48 hours of payment verification. During peak shopping seasons, promotional events, or inventory adjustments, minor processing delays may occur. We will notify customers promptly if significant shipment delays are expected.
2. Shipping Coverage & Delivery Time
Tidyzena currently provides shipping services only to addresses within the United States, including the contiguous United States, Alaska, and Hawaii. We do not support international shipping, military base delivery, or shipment to overseas territories at this time. All delivery estimates exclude processing time, weekends, and public holidays.
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Standard Shipping: 3–7 business days for contiguous U.S. states; 5–10 business days for Alaska and Hawaii.
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Expedited Shipping: 1–3 business days for contiguous U.S. states; 3–5 business days for Alaska and Hawaii.
Delivery times are estimated and not guaranteed. Delays may occasionally occur due to carrier congestion, extreme weather, or unforeseen logistics issues beyond our control.
3. Shipping Fees & Free Shipping Terms
All shipping fees are automatically calculated and clearly displayed at checkout based on package weight, size, shipping distance, and selected shipping method. There are no hidden fees for any domestic orders.
We offer free standard domestic shipping within the United States for orders that meet the minimum purchase threshold specified on our website or during official promotional activities. Free shipping only applies to standard ground delivery. Expedited shipping upgrades require additional customer payment and are not covered by free shipping offers.
4. Order Modifications & Cancellations
Customers may request order cancellations or shipping address modifications within 24 hours after order placement by contacting our support team with your order number and registered email.
Once an order has been processed, packed, and dispatched to the logistics carrier, no further cancellations, address updates, or order changes can be accepted. Please verify your shipping information carefully before completing payment.
5. Shipment Tracking & Delivery Confirmation
After your order is shipped, you will receive an automated confirmation email containing a unique tracking number and official tracking link. You can monitor real-time transit and delivery status through the tracking tool.
A shipment is considered successfully delivered once the package is delivered to your designated shipping address or signed for by you, household members, building management, or authorized recipients at the delivery location.
6. Lost, Stolen or Damaged Shipments
We take full responsibility for package safety during transit until the carrier marks the package as delivered. If your package is lost, stolen, or arrives damaged during transportation, please contact our support team within 48 hours of the scheduled delivery date and provide your order number, tracking ID, and relevant proof photos or videos.
We will launch an official investigation with the logistics provider and offer eligible solutions including free reshipment or refund based on verification results. Late claims will not be accepted.
7. Undeliverable & Returned Packages
Packages that fail to be delivered due to incorrect addresses, invalid contact information, recipient refusal, or unclaimed status will be returned to our warehouse. Customers are responsible for all return shipping fees and additional costs for reshipment. We reserve the right to charge reasonable handling fees for undeliverable returned orders.
8. Policy Updates
Xiangyang Dongna Trading Store (Sole Proprietorship) reserves the right to update, revise, or adjust this Shipping Policy at any time without prior notice. All changes take immediate effect once published on tidyzena.com. Your continued use of our website and services constitutes acceptance of the latest policy terms.
9. Contact Information
If you have any questions regarding shipping fees, delivery status, logistics issues, or policy terms, please contact our official customer support team:
Email: service@tidyzena.com
Phone: +86 13221822074