This Privacy Policy outlines how Tidyzena collects, uses, stores, protects, and discloses users’ personal information when accessing and shopping on the official websitetidyzena.com. This policy applies to all website visitors, registered users, and purchasing customers. By browsing our website, placing orders, and using our services, you acknowledge and fully agree to the data processing practices described in this Privacy Policy.
Tidyzena and tidyzena.com are operated and managed by Xiangyang Dongna Trading Store (Sole Proprietorship), which acts as the exclusive data controller for all user personal information collected through this website.
Registered Address: Room 1407-1, No. 66, Zhangqiao Community, Zhangqiao Street, Fancheng District, Xiangyang City, Hubei Province, China
Privacy Support Contact: Email: service@tidyzena.com | Phone: +86 13221822074
1. Information We Collect
We only collect necessary and legitimate user information to ensure stable website operation, accurate order processing, and complete after-sales service. The collected information is divided into voluntarily submitted information and automatically collected technical data.
1.1 Information You Voluntarily Submit
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Personal contact information: full name, email address, phone number
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Shipping information: detailed delivery address, postal code, recipient information
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Order data: purchase records, product preferences, transaction details and order history
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Service information: customer consultation content, feedback messages, and after-sales application records
1.2 Automatically Collected Technical Information
When you visit tidyzena.com, our system will automatically collect anonymous technical data through server logs and cookies, including device type, browser version, IP address, website access time, browsing pages, and interactive behavior data. This information cannot personally identify you and is only used for website security maintenance and user experience optimization.
2. How We Use Your Personal Information
We will never abuse or overuse your personal data. All data processing is based on legitimate business needs, and your information is only used for the following purposes:
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Complete order confirmation, payment verification, product shipment and logistics follow-up
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Respond to customer consultations, solve order problems, and provide professional after-sales support
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Verify user identity, prevent fraudulent transactions, and ensure account and transaction security
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Optimize website functions, product display and overall shopping experience
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Send order updates, logistics notifications, service reminders and necessary customer notifications
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Comply with applicable legal regulations and e-commerce compliance requirements
3. Information Sharing and Disclosure
We do not sell, trade, rent or transfer your personal information to any third-party commercial institutions for profit.
To ensure the smooth completion of orders and services, we may share your necessary information with trusted third-party service providers, including payment processors, logistics carriers, and website technical maintenance teams. All cooperative parties have signed strict data confidentiality agreements and are prohibited from unauthorized use or disclosure of user information.
We may disclose user information only when required by legal provisions, court orders, government regulatory requirements, or to protect our legitimate rights and user public interests.
4. Data Storage and Security Protection
We adopt industry-standard SSL encryption technology, secure server storage and strict data access management mechanisms to protect your personal information from unauthorized access, modification, leakage and loss. All user data is stored in a secure and compliant environment with strict confidentiality management.
We only retain your personal data within the time necessary to complete transaction services, fulfill after-sales obligations and comply with legal retention requirements. When the data is no longer needed, we will securely delete or anonymize the information to eliminate data risks.
5. Cookies and Tracking Technologies
Tidyzena.com uses cookies and similar tracking technologies to record user browsing preferences, optimize website operation efficiency, and improve shopping experience. You can manage, disable or clear cookies through your browser settings at any time. Disabling cookies will not affect your basic browsing and ordering functions, but may reduce personalized service experience.
6. User Privacy Rights
You have the right to access, view, correct, update and apply for deletion of your personal data stored on our website. You also have the right to withdraw your data processing consent at any time.
If you need to exercise your privacy rights, please contact our official support team via email or phone. We will verify your identity and respond to your legitimate request within 24 to 48 business hours.
7. Third-Party Website Links
Our website may contain links to external third-party websites. We have no control over the privacy policies and data processing rules of third-party platforms. We recommend that you carefully check the privacy policy of external websites before browsing and using their services. We are not responsible for any personal data risks caused by third-party platforms.
8. Children's Privacy
Our website and products are oriented to adult users. We do not knowingly collect personal information from minors under the age of 13. If you are a parent or guardian and find that your child has provided us with personal information without authorization, please contact us in time, and we will delete the relevant data immediately.
9. Policy Updates
We reserve the right to update and revise this Privacy Policy irregularly to adapt to business adjustments and legal requirement changes. The latest updated policy will be published on tidyzena.com with a revised update date. Your continued use of the website after policy updates will be deemed as acceptance of the latest terms.
10. Privacy Contact & Inquiries
If you have any questions, disputes or requests regarding this Privacy Policy and personal data protection, please contact our official customer support team:
Email: service@tidyzena.com
Phone: +86 13221822074