This Payment Policy applies to all transactions, purchases, checkout behaviors and payment activities conducted on the official website tidyzena.com. It clearly defines the accepted payment methods, transaction rules, payment security measures, order verification standards, refund procedures and related terms. By completing payment and placing orders on our website, you confirm that you have read, understood and fully agreed to all terms in this Payment Policy.
Tidyzena and tidyzena.com website are operated and managed by Xiangyang Dongna Trading Store (Sole Proprietorship) (“We”, “Us”, “Our”). All payment processing, transaction verification, fund settlement and after-payment services are officially undertaken by our company.
Support Contact: Email: service@tidyzena.com | Phone: +86 13221822074
1. Accepted Payment Methods
To provide safe, convenient and efficient shopping experience, we support mainstream and secure online payment methods. All payment transactions are processed through encrypted third-party payment gateways to ensure full transaction security. We currently accept the following payment options:
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Credit Cards & Debit Cards (Visa, Mastercard, American Express, Discover)
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Other mainstream secure online payment methods supported by our checkout system
We do not accept offline bank transfers, cash payments or any other unofficial payment methods unless formally notified by our customer service team in writing.
2. Payment Security & Privacy Protection
We prioritize user payment security and personal data protection. All payment processes on tidyzena.com are protected by industry-standard SSL encryption technology. We strictly comply with global data security and privacy regulations. We will never store your complete card number, payment password or sensitive financial information on our servers.
Your payment information is only used for order verification, transaction settlement and internal order management. We will never sell, trade or disclose your financial data to unauthorized third parties for commercial purposes.
3. Pricing & Transaction Fees
All product prices displayed on our website are transparent and final. No hidden fees, service fees or handling fees will be charged by Tidyzena during checkout. The total amount displayed on the checkout page, including product fees and shipping fees, is the exact amount you need to pay.
Please note that some banks or payment platforms may independently charge international transaction fees, currency conversion fees or cross-border service fees. These fees are not controlled or collected by us and shall be borne by the customer.
4. Order Verification & Payment Confirmation
Once you complete the payment, our system will automatically verify your transaction information. After successful payment confirmation, you will receive an official order confirmation email containing your order number, transaction record and detailed order information.
For anti-fraud and account security purposes, we reserve the right to conduct manual verification on certain orders, including verifying billing information, user identity and transaction validity. Orders will be processed and shipped only after successful verification.
5. Failed & Pending Payments
If your payment fails, shows pending status or is not successfully deducted, your order will not be confirmed, processed or shipped. Common causes of payment failure include insufficient balance, bank card limits, bank interception, network exceptions, cross-border payment restrictions or incorrect billing information.
Pending and unpaid orders will be automatically canceled by the system after a certain period of time to avoid abnormal order occupation. You can re-place your order or contact our support team to solve payment problems.
6. Credit Card Pre-Authorization
For credit card payments, your issuing bank may place a temporary pre-authorization on your account before official fund deduction. This is a standard bank verification procedure and does not represent a successful transaction.
Official deduction will only take effect after the order is confirmed. If the order is canceled or the payment is not completed, the pre-authorization will be automatically released by your bank within several business days according to bank rules.
7. Refund Processing Rules
All eligible refunds will be returned to the original payment method used for your order. We do not support designated account transfers or third-party account refunds.
After we initiate the refund process, the funds arrival time depends on the processing cycle of your bank or payment platform, usually taking 3–7 business days. We are not responsible for fund delays caused by third-party financial institutions.
8. Prohibited Transactions
We strictly prohibit fraudulent payments, stolen card transactions, illegal arbitrage and any abnormal or unauthorized transactions. Once illegal or abnormal transactions are identified, we reserve the right to cancel orders, freeze transactions, refuse services and reserve the right to pursue legal liabilities.
9. Policy Updates
We reserve the right to update and revise this Payment Policy at any time without prior notice. All updated terms will take effect immediately after publication on tidyzena.com. Your continued use of our website and payment services constitutes acceptance of the latest policy terms.
10. Contact Information
If you encounter any problems such as payment failure, abnormal deduction, transaction disputes or refund inquiries, please feel free to contact our official support team:
Email: service@tidyzena.com
Phone: +86 13221822074